Frequently Asked Questions (FAQ) | Sporti5 Help Center

Support & FAQs

Frequently Asked Questions

1 .What are the order processing and delivery timelines? We operate on a Print-on-Demand model for customized sports jerseys

Order Processing: 1–2 business days after payment confirmation
Production: 2–4 business days
Delivery: 3–7 business days after dispatch (Free Shipping across India)

Most orders reach customers within 7–14 business days from the date of order. Tracking details will be shared via email and WhatsApp once dispatched.

2 .What is your Returns & Refund Policy?

All jerseys are custom-made as per your instructions, so returns are not accepted for change of mind, size, or color preferences. We accept returns or refunds only for manufacturing defects, damage during transit, or incorrect item delivered. Please inspect your package immediately upon delivery and report any issues within 24 hours with clear photos or a short video to support@sporti5.store or WhatsApp +91 94925 49492. Approved cases will be replaced or refunded after we review the proof.

3. Can I cancel my order?

You can cancel your order within 6 hours of placing it, provided production has not started. Once production begins (usually within 1–2 business days), cancellation or modifications are not possible because the jersey is being custom-printed specifically for you. Contact us at support@sporti5.store or WhatsApp +91 94925 49492 with your Order ID.

4. Do you offer Free Shipping?

Yes! We provide Free Shipping on all orders across India. Address changes are allowed only before production starts.

5. What payment methods do you accept?

Payments are securely processed through Razorpay. We accept UPI, Credit/Debit Cards, Net Banking, and Wallets. We do not store your card details.

6. Are your jerseys official IPL team merchandise?

No. Our jerseys are fan merchandise with generic designs inspired by popular teams. We are not affiliated with, endorsed by, or licensed by any IPL franchise or the BCCI.

7. What should I do if there is a problem with my order?

Contact our support team immediately at support@sporti5.store
or WhatsApp +91 94925 49492. For defects or issues, please provide your Order ID and clear proof (photos/videos). We will review and respond as quickly as possible.

8. How do I choose the right size?

Please refer to the size chart shown on each product page before ordering. Size exchanges are not permitted unless the delivered size differs from your confirmed order.

9. Do color or print variations occur?

Minor color or print variations may occur due to different screen settings, lighting, or production processes. These are not considered defects

10. How can I contact you for any other queries?

Our support team is happy to help! Email: support@sporti5.store WhatsApp: +91 94925 49492 We aim to respond as quickly as possible.